{"id":91,"date":"2019-09-12T14:17:44","date_gmt":"2019-09-12T14:17:44","guid":{"rendered":"https:\/\/nuevo.elaurapatagonia.com\/?page_id=91"},"modified":"2026-01-13T17:55:44","modified_gmt":"2026-01-13T20:55:44","slug":"nuestras-politicas","status":"publish","type":"page","link":"https:\/\/nuevo.elaurapatagonia.com\/en\/nuestras-politicas\/","title":{"rendered":"Nuestras Pol\u00edticas"},"content":{"rendered":"
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1. Reservations and Confirmation<\/strong><\/h3>

To guarantee your stay, all reservations are confirmed only upon receipt of payment or credit card guarantee. Availability is subject to written confirmation from our team.
Arrival and departure details, and any special requirements, must be communicated at the time of booking or as far in advance as possible.<\/p>

2. Payment and Cancellation Policies<\/strong><\/h3>

The rates offered are expressed in the currency indicated on our website or confirmation (e.g., USD or ARS) and may be subject to variation depending on the season or applicable taxes.
In case of cancellation or modification, charges will apply according to the specific booking policy:<\/p>

  • Cancellations made in advance (according to the agreed date): no penalty.<\/p><\/li>

  • Cancellations within a period shorter than agreed: percentage according to season policy or rate type.<\/p><\/li>

  • Failure to appear (no-show): may result in the total loss of the amount paid.<\/p><\/li><\/ul>

    We recommend having travel insurance that covers cancellations and weather or medical emergencies<\/strong>.<\/p>

    3. Check-in and Check-out Times<\/strong><\/h3>

    • Check-in:<\/strong> from 3:00 PM (or the time indicated in the confirmation).<\/p><\/li>

    • Check-out:<\/strong> until 11:00 am (departures after that time may incur an additional charge).<\/p><\/li><\/ul>

      These schedules allow for the proper preparation of rooms and services for all our guests.<\/p>

      4. Use of Facilities<\/strong><\/h3>

      To ensure the peace and comfort of all guests:<\/p>

      • All interior areas are smoke-free<\/strong>. Tobacco use is only permitted in outdoor or designated areas.<\/p><\/li>

      • Access to facilities such as spa, gym or common rooms may be subject to rules discussed at reception.<\/p><\/li>

      • Excessive noise or behavior that disturbs the stay of other guests may result in termination of the stay without a refund.<\/p><\/li><\/ul>

        5. Pets<\/strong><\/h3>

        Pet policies are defined on a case-by-case basis for each accommodation:<\/p>

        • In some cases Animals are not allowed.<\/strong>, except for specific exceptions (e.g., assistance companions).<\/p><\/li>

        • If pets are allowed, additional charges and cohabitation requirements may apply (owner's responsibility for care and cleaning).<\/p><\/li><\/ul>

          6. Responsibility for Personal Items<\/strong><\/h3>

          We recommend using the safe available in the rooms to store valuables.
          The accommodation is not responsible for loss, theft or damage to belongings left unattended in the room or common areas.<\/p>

          7. Personal Data and Privacy<\/strong><\/h3>

          Any personal information provided during the booking process will be treated in accordance with our Privacy Policy<\/strong>, with the commitment to guarantee the security and confidentiality of your data.<\/p>

          8. Applicable Legislation and Amendments<\/strong><\/h3>

          These policies are governed by the tourism and consumer regulations in force in the region where we operate.
          We reserve the right to modify these conditions at any time, and the version published on the website will be the one applicable to each stay.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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          Cookie Policy<\/h4>

          In elaurapatagonia.com<\/em> We use cookies and similar technologies to improve our users' browsing experience, analyze site usage, and optimize our services.<\/p>

          Cookies are small text files that are stored on your device when you visit a website. They allow your browser to be recognized, your preferences to be remembered, and anonymous statistical information to be collected.<\/p>

          What do we use cookies for?<\/h4>

          • Ensure the proper functioning of the site.<\/p><\/li>

          • Remember browsing preferences and settings.<\/p><\/li>

          • To anonymously analyze user behavior in order to improve content and services.<\/p><\/li>

          • To offer a smoother and more personalized browsing experience.<\/p><\/li><\/ul>

            Types of cookies used<\/h4>

            • Necessary cookies:<\/strong> essential for the basic functioning of the site.<\/p><\/li>

            • Analytics cookies:<\/strong> They allow us to know how the site is used (for example, pages visited or time spent on the site), always anonymously.<\/p><\/li>

            • Third-party cookies:<\/strong> They can be installed by external services integrated into the site (such as analytics tools or maps).<\/p><\/li><\/ul>

              Cookie management<\/h4>

              You can accept, reject, or configure the use of cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some sections of the site.<\/p>

              By continuing to browse elaurapatagonia.com<\/em>, By using this policy, you agree to the use of cookies under the terms set out here.<\/p>

              This policy may be updated periodically to reflect changes in the use of cookies or in current regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              1. Reservas y Confirmaci\u00f3n Para garantizar tu estad\u00eda, todas las reservas se confirman \u00fanicamente una vez recibido el pago correspondiente o la garant\u00eda de tarjeta de cr\u00e9dito. La disponibilidad queda sujeta a confirmaci\u00f3n escrita por parte de nuestro equipo.Los detalles de llegada, salida, y…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nuevo.elaurapatagonia.com\/en\/wp-json\/wp\/v2\/pages\/91","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nuevo.elaurapatagonia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nuevo.elaurapatagonia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nuevo.elaurapatagonia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nuevo.elaurapatagonia.com\/en\/wp-json\/wp\/v2\/comments?post=91"}],"version-history":[{"count":4,"href":"https:\/\/nuevo.elaurapatagonia.com\/en\/wp-json\/wp\/v2\/pages\/91\/revisions"}],"predecessor-version":[{"id":5255,"href":"https:\/\/nuevo.elaurapatagonia.com\/en\/wp-json\/wp\/v2\/pages\/91\/revisions\/5255"}],"wp:attachment":[{"href":"https:\/\/nuevo.elaurapatagonia.com\/en\/wp-json\/wp\/v2\/media?parent=91"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}